FOR IMMEDIATE RELEASE
December 22, 2011
Durst’s Online Customer Care Tools Offer Convenient Order Tracking
CLINTON, Wis. — The Durst division of Regal Beloit Corporation today announced that customers now can quickly and easily obtain order information from the Durst website at www.durstdrives.com. By taking advantage of the Customer Care Tools on the company website, Durst customers will know within seconds if an order has shipped. The scheduled due date, part description and freight charge also are available, along with other important order information.
“Durst’s new online Customer Care Tools eliminate time zone delays and the need to speak directly to a customer service representative to inquire about the status of an order,” said John Locarno, Global Sales and Marketing Manager. “It’s convenient because customers can register for the order status service from anywhere via a web browser. What’s more, there are no fees for using this service, and password-protected access is available 24/7.”
Logged-in customers can retrieve order information by entering the customer order number or purchase order number. The information provided to users includes order date, shipment date and delivery date, ship-to address, part number and description, list price, ordered quantity and shipped quantity.
Registering for a log-in account is simple. The customer merely furnishes basic company identification and contact information. Once the requested data is submitted, the process of notification and verification occurs within one to two business days. When an application is approved, the customer will receive log-in instructions.
“Durst works with customers to reduce the time between purchase orders and delivery of products so they can focus on what’s important for their success,” Locarno said. “We’re very excited about the many e-commerce opportunities we are making available to our customers. Our goal is to make conducting business with Durst a pleasant experience.”
Durst, a Regal company headquartered in Clinton, Wis., is a worldwide leader in gear drives and transmissions. Durst boasts one of the most comprehensive mechanical power transmission product offerings for on- and off-highway and specialty vehicle equipment in North America. With over 75 years of industrial experience, Durst offers full design, development and test capabilities utilizing work cells, flexible automation, three-dimensional solid modeling and four-square testing. Whether standard, modified or custom, products are designed and manufactured to customer specifications. For more information, call (800) 356-0775 or visit the Durst website at www.durstdrives.com.