FOR IMMEDIATE RELEASE
March 20, 2012
Durst Receives Coveted Customer Care Award
CLINTON, Wis. — The Durst division of Regal Beloit Corporation is pleased to announce its receipt of the prestigious Customer Care Award for 2011. Durst was presented with the award and an accompanying $1,000 cash prize during Regal Beloit’s annual Leadership Meeting in January in Orlando, Florida.
Regal Beloit has identified customer care as the corporation’s number-one business objective and initiative. The award honors the highest level of quality and performance excellence in this area.
Every year Regal Beloit Corporate Marketing conducts a survey of each division’s customer base. In 2011 Durst attained the highest customer satisfaction score in the entire Corporation. To earn the award, Durst gained the recognition of customers as a consistently exceptional performer, evidenced by flexible and innovative approaches to a range of customer needs. Durst also demonstrated an effective strategy to strengthen customer service and reinforce its customer focus mission in response to customer feedback.
“We are delighted to win the Customer Care Award, the highest honor we can receive,” said Bernie Nielsen, Vice President and General Manager. “Durst has developed close relationships with our customers by understanding their business needs. We like to make our customers’ lives as easy as possible so they can focus on core activities, such as manufacturing and selling. This award truly requires a team effort in which everyone can play a role in the outcome. While our accomplishment speaks for itself, it must be sustained to yield continued profitable growth.”
Every year, Regal Beloit presents awards at the Leadership Meeting to an individual or business team in the Regal Beloit family of companies that has excelled in the Customer Care, Lean Six Sigma Spirit, Innovation, Execution and Leadership categories. The Customer Care Award is the most highly coveted of the five yearly awards.
Nielsen said Durst plans to donate the cash prize to a local charitable organization.
Durst, a Regal company headquartered in Clinton, Wis., is a worldwide leader in gear drives and transmissions. Durst is a complete solutions provider, boasting one of the most comprehensive mechanical power transmission product offerings for on- and off-highway and specialty vehicle equipment in North America. With over 75 years of industrial experience, Durst offers full design, custom application development and test capabilities utilizing work cells, flexible automation, three-dimensional solid modeling and four-square testing. Whether standard, modified or custom, products are designed and manufactured to customer specifications. For more information, call (800) 356-0775 or visit the Durst website at www.durstdrives.com.